Shipping policy
An email confirming your order will be sent to you as soon as it is placed. This indicates that your order has been entered into our system and that your payment has been pre-authorized.
Our aim at themdome.com is to give you the greatest shipping choices possible, wherever you may be. Our daily goal is to satisfy clients in the United States and Canada while ensuring that you always receive the best possible response times.
After placing a purchase, you will receive an email with the tracking number as soon as it ships, along with order status and shipment details.
Shipping Charges for United States:
|
Rate Name |
Condition |
Price |
| Express Shipping | $0.01 – $499.00 | $67.00 USD |
|---|---|---|
| Free Shipping | $500.00 and up | Free |
| Standard Shipping | $0.01 – $499.00 | $32.00 USD |
Order Acceptance & Pricing:
Please be aware that orders occasionally cannot be fulfilled for a variety of reasons. The website has the right, at any time and for any reason, to reject or cancel any order. Before we accept the order, you could be asked for more information or verifications, such as your address and phone number. We reserve the right to validate your payment information before shipping the product to you and to confirm the personal information you provided in order to prevent credit or debit card fraud. An identification, residency, or banking information check may be used for this purpose.
If we believe there is a possibility of fraudulent credit or debit card use, we retain the right to immediately cancel the order. Even though we strive to give our users the most accurate pricing information possible, mistakes can always happen, such as when an item's price is not shown correctly on the website. As a result, we maintain the right to reject or cancel orders. We reserve the right to cancel your order and notify you of the cancellation or, at our discretion, contact you for instructions if an item is mispriced. Regardless of whether the order has been confirmed or not, we have the right to reject or cancel any such orders.
We make every attempt to ship your order as quickly as we can. After an order is placed, it is processed.
Handling, Transit, and Order Cut-off Time for UNITED STATES
Handling time:
| Express Shipping | ( 6-8 ) Days (Monday to Friday) |
| Free Shipping | ( 10-12) Days (Monday to Friday) |
| Standard Shipping | ( 10-12) Days (Monday to Friday) |
Transit time:
| Express Shipping | ( 10-14 ) Days (Monday to Friday) |
| Free Shipping | ( 18-20) Days (Monday to Friday) |
| Standard Shipping | ( 18-20) Days (Monday to Friday) |
Cut Off Time- 5.00 PM
All orders ship the same day if placed before 5.00 PM
Our cut-off time for daily processing orders is 5.00 pm, so if you order after 5.00 pm, the order will be processed the following day.
After I place an order, what happens?
After your order is placed, we will send you an email confirming it, along with your order number and receipt. Without holidays, your order will normally ship in 10–14 days for Express Shipping and 18–20 days for Standard and Free Shipping. Shipment times for customized products will be longer.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
Please send an email to support@themdome.com with the subject "Order Confirmation Not Received" if you haven't received a confirmation email, and a member of our staff will contact you.
For personalized goods, we will get in touch with you individually to make sure the right adjustments are made. Only after we get the adjustments will these items be processed and dispatched.
What is the status of my order?
Just use the tracking number that we provide you to follow the progress of your order. Please send an email to support@themdome.com if, after seven business days, you have not received a tracking number, and we will help you from there.
Contact Us
Email: support@themdome.com
Address: 1100 Trinity Trail Saginaw, TX 76131